Local network problems causing data lag and possible accessibility issues

We are currently experiencing some issues with our local network. Users of helioviewer.org may experience some difficulties in reaching the site, and users of JHelioviewer may experience difficulties in streaming data. The network problems are also making it difficult for us to acquire the most recent images; hence, SDO AIA and HMI images are currently lagging well behind near real-time.

Our network engineers are aware of these problems, and are working on them. We apologize for the interruptions to our services. We will be back to normal operations as soon as possible.

Helioviewer Team.

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  1. #1 by Justin on May 12, 2012 - 12:11 pm

    I visited here a few days ago and noticed a highly unusual anomaly in image at observatory SOHO, using EIT for both detector and instrument with measurement set to 304.
    I have returned today to find this time frame missing altogether. Is someone able to verify the anomaly in the said image? I am aware that the website has the data available, my question is will you be re-posting this data once the network engineers find a solution? as I am extremely interested in obtaining the data for myself

  2. #2 by peter dunn on May 29, 2012 - 6:48 pm

    It would seem that helioviewer.org isn’t the only site having problems with the flow of data.

    Direct downloads from the Stereo website:
    are becoming problematic too. The Cor1 instruments on both A and B seem to be no longer available.

    Getting stuff from SOHO is also getting harder. Try entering a date for your search and then hitting the download button on the list page. The zip file you end up with only contains images from the current day. If you really want those images you have to download them one at a time.

    If anyone knows whether or not all of this is connected – please post a comment here.


    peter dunn

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